Delete data

In the app (immediate)

You can delete these yourself, anytime:

• Cards in your collection, from each card or from your collection.
• Decks, from each deck's editor.
• Favorites, by removing the heart from each card.
• Portfolios and their cards, from Portfolios. You can also make them private.
• Price alerts, from More → Notifications → My price alerts.
• AI assistant conversations, from the chat; they're permanently deleted within 30 days.
• Profile photo, name, country and currency, from More → View my profile.
• Push notifications, by turning them off in More → Notifications.

Changes are deleted from our servers and reflected on your devices when they sync.

By email

For anything you can't delete in the app (for example, reports or feedback you sent us), or if you can't access your account, email us from your account's email address at soporte@optcgmx.com with the subject “Delete data – OPTCG MX” and tell us which data you want deleted. If you still have access, include your account ID (More → Copy account ID).

We reply within 30 days (10 business days for inquiries and 15 for claims if you live in Colombia).

What we keep while you have an account

While your account exists, we keep your email and internal ID so you can sign in, plus purchase records (5 years, for tax obligations). If you want everything deleted, use Delete account.

Using the app without an account?

Your data is only on your device. To delete it, uninstall the app or clear its data in your phone's settings.